During a Gala Dinner held at the Coastline Hotel at the end of February, Mr. Ian Colghan, CEO of the Saga Travel Group presented the Coastline Team with the first Saga Award based on customer satisfaction results achieved in the first few months of operation between the two companies.
A fantastic hotel with staff and accommodation to match. Who could ask for anything more?
Name :
Daniel Russell
Country :
Malta
Date Entered :
19 November 2008
Comment :
Ten years of wonderful holidays at this amazing hotel, my family and I have enjoyed!! the latest of which was August last year! We so look forward to coming home and seeing everyone, many of whom have become friends (James, Jesmond, Angelo amongst others) and love everything about Malta too! My last visit was in August 2008 and loved every minute and thank you to all for making Victoria's first trip to Malta so lovely and making her feel so welcome. We cannot wait to come back as soon as possible! In the meantime, Merry Christmas to all at the Coastline and best wishes from all of us for a happy and healthy 2009!!!
Best wishes
Ian,Jenny, Paul, Matthew and Daniel Russell and Victoria Grove
Halesowen UK
PS to anyone thinking of booking, I really reccomend this hotel, you will be well looked after and the location and food....simply perfect!
Name :
Susan Duca
Country :
Malta
Date Entered :
14 November 2008
Comment :
Almost a year has passed and the kids still talk about their stay at the Coastline. We all really enjoyed it. The staff were really nice. Hope we can do it again this Christmas
Name :
Rachel & James
Country :
Malta
Date Entered :
19 August 2008
Comment :
Had a fantastic holiday in malta. Hotel was amazing. Boat trips and swimming with dolphins is definitly something to remember! Thanks to all staff who made us feel welcome!
Name :
stephen johns
Country :
Malta
Date Entered :
11 August 2008
Comment :
We really enjoyed our stay with you, and were sad to have to leave! All the staff were fantastic ,especially with the children.Well done everyone, it was a memorable holiday!A special thanks to the restaurant staff, you all work very hard, Finlay enjoyed meeting all of you!Best wishes for the future, Fiona, Steve ,Caitlin ,Emma and Finlay Johns.
Name :
Mrs Barbara and Miss Natalie Baines
Country :
Malta
Date Entered :
07 July 2008
Comment :
I would like to thank all the staff at the Coastline Hotel, Malta, for our wonderful stay on the 27 May 2008 for one week. It was our first time in Malta and we enjoyed the location of the hotel, the views surrounding it and the splendid service offered by the hotel. The staff were also very helpful and friendly and the welcome bus service to the nearby towns was very indispensable. The nice surprise which we had was a lovely birthday cake (not to be missed!)which made us feel very special.
We hope to come back again but next time with the rest of the family.
Name :
Nadine Fenech
Country :
Malta
Date Entered :
03 June 2008
Comment :
THANKS FOR ALLOCATING A LOVELY ROOM FOR OUR STAY OVER THE WEEKEND –WE HAD A GREAT TIME AND WOULD SURELY RETURN-ALSO THE STAFF ARE ALL DEDICATED AND EFFICIENT AND TRY TO MAKE THE RESIDENTS STAY A PLEASANT ONE ! KIND REGARDS
Name :
Cindy Harlow
Country :
Malta
Date Entered :
26 May 2008
Comment :
To All the Staff and Management,
I jsut want to thank you all for all the kindness and help since my husband's unfortunate accident.
Everyone has helped to reassure me and especially the girls on reception and Mr. Pierre Fenech, the Manager. I would always recommend the hotel for its warmth and friendly service and I hope we can return to lovely Malta in the future.
I would also like to thank the two lovely Maltese gentlemen who helped me at the scene of the accident by ringing the ambulance and staying with me until it arrived and making my husband comfortable as possible.
Once again thank you all.
Your Sincerely
Name :
mike and helen blake
Country :
United Kingdom
Date Entered :
24 May 2008
Comment :
we stayed at the coastline for 1 week from 13th may 2008.thankyou for making it a fantastic stay.your staff are very friendly and helpful.the food is wonderful,the rooms are very clean and comfortable.we had an amazing time.hope to return soon.room 534.
Name :
Sylvia & Victor Abela
Country :
Malta
Date Entered :
16 April 2008
Comment :
Dear Mr. Buhagiar
Thanks so much for the wine. Our stay here was one of the best. We'll try to be back ASAP.
Regards
Name :
Alan and Pamela Hughes
Country :
Malta
Date Entered :
14 April 2008
Comment :
Dear Mr Buhagiar,
With great reluctance we had to say 'Good Bye' to the Coastline on Tuesday, 4th March after a wonderful holiday - our second, but not last, with you.
Last year we had a rather disappointing experience when we had to change rooms. This year I wrote to Reservations and have nothing but praise to say about your staff - particularly Mrs Gurchom. Not only did she arrange for an ideal room to be made available but she took the trouble to check that we were happy with the arrangements. This, we thought deserves special mention and acknowledgement for excellent customer relations.
I completed the questionnaire, as requested, in which you asked for anyone deserving of special mention. This was before we met your charming and highly efficient, Charlene, when we had lunch in the restaurant on the lower level. I must say that she was quite outstanding and helped us enormously in choice of meal, wine and even two brilliant sandwiches to take with us for consumption at Luqa airport. I must say that these were the BEST we have ever had - please pass on our congratulations to everyone concerned for a very fine job!
Needless to say, we will seriously consider spending further time with you next year.
Thank you once again and please say a big 'Thank You' to everyone. The consistently high level of cleanliness, service, friendliness and helpfulness was outstanding and it may seem unfair to select anyone in particular, but if pressed, Josephine would be such a person.
With best wishes.
Alan and Pamela Hughes
Name :
Sergio Grech
Country :
Malta
Date Entered :
14 April 2008
Comment :
Ghaziz Sur Cristina
Il-Kunsill Nazzjonali tal-Ktieb talabni nirringrazzjak tal-koperazzjoni u ta l-ghajnuna li sibna min-naha tal-lukanda fil-konferenza li orgnizzajna s-Sibt 1 ta Marzu, 2007.
Kollox exa harir u kulhadd hareg sodisfatt.
Name :
Heather Woad
Country :
United Kingdom
Date Entered :
14 April 2008
Comment :
A very big thank you for our enjoyable stay last week.It was a very nostalgic trip for us made more worthwhile with the extreme kindness and help from all staff. Thank you very much and look forward to seeing you all soon.Room 343.
Name :
Ilan Kelman
Country :
Malta
Date Entered :
12 February 2008
Comment :
To the Coastline Hotel: (Copied to the Malta Tourism Authority.)
I attended the "Climate Change Diplomacy" conference last week, staying at the Coastline Hotel from 4-9 February. Just before this trip, I ruptured my Achilles tendon, so I was wearing a brace and I was on crutches for the journey. I owe the staff of the Coastline Hotel a sincere thank you and deep gratitude for their support and assistance throughout my stay. Your front desk and restaurant staff went out of their way to provide me with assistance in a courteous and professional manner. They took a proactive approach to helping me (e.g. serving me during the breakfast and lunch buffets) and they were always quick and accurate in responding to my requests (e.g. coming to my room when I needed something, because it was not easy for me to get to the reception). That meant that I had the support, assistance, friendliness, and efficiency which not only made my stay wonderful but also permitted me to focus on the conference and my professional activities without having to worry about my temporary immobility. Coastline and Malta must be proud of these personnel who saw that I needed some special assistance and who then took the initiative to ensure that I had whatever I needed.
Thank you once again and with warmest regards to a warm island--warm in weather and in hospitality.
Name :
BRIAN CAMILLERI
Country :
Malta
Date Entered :
12 February 2008
Comment :
Dear Mr.Cristina, Thank you for your kind hospitality showed yesterday in our function at LaCosta pizzeria. We will be looking forward for another function in the near future. Best Regards
Name :
Ruth Vella
Country :
Malta
Date Entered :
29 January 2008
Comment :
Thanks for your service, the food and especially a friendly staff always with a smile on their faces at all times.
Name :
Dr. Glenn M. Carpenter
Country :
Malta
Date Entered :
25 January 2008
Comment :
Dear Mr. Zahra,
Following our conference at the Coastline last week I would like to extend my thanks to you for a very successful and effective event which was due in large part to the support and expertise of the Coastline employees who were some of the most professional hotel staff we worked with over the years.
Particularly worthy of a mention are Pierre and Oliver who produced a first class service by pulling out all the stops behind the scenes to mastermind the smooth running of the event and Mario who expertly handled the all-important technology in a calm, good humoured, professional way. Furthermore, Paul effectively juggled with our changes to break times and Stefan provided sound, professional services for our delegates where needed. The reception staff were also quite indispensable and some of our delegates commented on the helpfulness of the chambermaids.
All in all we were most impressed by the Coastline. Once again, many thanks indeed.
Name :
Dr. Donia Baldacchino
Country :
Malta
Date Entered :
25 January 2008
Comment :
Dear Mr. Winston Zahra,
The Conference Organising Committee would like to thank you for your cooperation and help given to us by Mr. Pierre Fenech and Mr. Oliver Christina
The rigorous preparations and the diligence shown by all the staff including the Receptionists, Chefs, Waiters, Security and Porters contributed towards the successful completion of the Conference. Also, the complementary room given to me facilitated the support and care of the foreign participants.
Both the local and foreign participants spoke highly of the conference performances and the hotel management. Thank you!
Name :
Ms. Colette Debattista
Country :
Malta
Date Entered :
22 January 2008
Comment :
Dearest Mr. Zahra, Mr. Buhagiar, Mr. Fenech, Ms. Falzon and Team at The Coastline Hotel. With apologies for not sending this email earlier, may i kindly thank you and your outstanding Team at The Coastline Hotel for your kind and extremely important support during our SLS Showcase and seminar last week. The visit of our distinguished guests from London, Sir Harry Cowell and Miss Lou Mullen was a very enjoyable one for them. They were treated in a most professional manner by all the staff at The Coastline Hotel. During the one on one Artists meetings and during the Seminar the service was impeccable indeed and i must say that our foreign guests will be recommending this Hotel to their Artists roster which includes music stars from all over the World. Sir Harry and Miss Lou are a duo who travel the World with their business as their Artists hail from Australia across the globe to USA. But their impression of The Maltese Islands was a very positive one and the hospitality shown by The Coastline Hotel Management and Staff contributed in a major way to their love of our Islands. They will be returning to Malta in November to work with Maltese Artists. As i said they were really impressed by our hospitality and talented artists. Thankyou all.
Disclaimer